Terms & Conditions

We let a pitch to you with the expectation that you will follow the usual customs of good camping and caravanning. We reserve the right to ask you to leave at any point of your stay if the behavior of any member of your party is unacceptable to us and no refund of monies will be paid.

1. In high season, pitches are available from 2pm on the day your holiday commences. In low seasons you may arrive earlier. If you arrive after 9.00 pm you must pitch on the late arrivals area. You must vacate by 1pm on the day of departure and leave the pitch in a clean and tidy state. Pitches offered are for one tent/motor home/caravan/camper van only, plus one vehicle. The only other unit on a pitch may be a small pop up type tent for occupancy by children under 16.

Pitch price includes two adults (or 1 adult, 1 child). There are extra charges for additional children 4 - 17YO, awnings, gazebos, dogs, extra adults and cars. It is your responsibility to ensure that you can fit both your vehicle and single unit on the pitch allocated to you. If you decide to bring extras, these must fit within the pitch. We only allow 1 unit per pitch, so those wanting to bring additional tents or accommodation must book separately.

Please note that campers wishing to use ‘The Glade’ (including guests using the Shepherds Huts and Yurts) are not permitted to drive their vehicles in this area and will have to park in the designated parking area. Trolleys and wheelbarrows will be available to help ferry equipment down to the pitch.

You must inform us of any changes and extras prior to your arrival. Once you have made your booking and made either an initial payment or the full amount for your booking, the price of the holiday will not be subject to change unless your holiday requirements change.

We will confirm your booking indicating that a pitch has been reserved for you on the dates required. The pitch offered will be based upon the information supplied by you.

You may request a specific pitch, BUT THIS IS NOT GUARANTEED.

Sometimes pitches have to be re-allocated depending on need. We will inform you if we need to make a change. Acceptance of a booking is not conditional on the allocation of a specific pitch. Bookings are not transferable in any circumstances. Alterations by you to a booking after confirmation, will incur an administration charge of £2 per alteration. The person who signs the Booking Form is responsible for the booking and warrants that they are over 18 years of age and that the party will not exceed the numbers stated on the booking form.

2. We ask for an initial payment of your pitch for the length of your stay. All optional extras that are pre booked will need to be paid on arrival at Far Peak with the campsite/site team If you wish to stay longer than 4 nights, we are willing to take deposit for 50% of the full cost with the remaining balance due 14 days before the booking commences.

Payment by credit or debit card does not incur charges. If you wish to pay by cheque, the funds must be cleared at least 14 days before the start of your stay.

You can cancel your booking anytime up to 28 days before your stay with no additional charges. Cancellation by you within 28 days of your booking due to inclement weather, non arrival of party members, arrival after the due date or events beyond our control are non-refundable.

3. Groups of more than three couples or four families during high seasons can be made by prior arrangement only and at the management’s discretion. We are not able to accept bookings from unaccompanied persons under the age of 18. Groups or parties who do not adhere to the site etiquette will be asked to leave without a refund.

4. The contract is with Far Peak Camping, Far Peak, Northleach, GL54 3JL. All site guests and visitors are required to sign in at reception immediately on arrival. Far Peak will not be liable to any person visiting, for any personal injury, fatal or non fatal unless caused by a negligent act or omission by the company or its employees. Far Peak will not be liable for any injury, loss or damage to any property including, motor vehicles and personal effects, howsoever caused or sustained.

5. If, after your arrival we are unable to provide the pitch allocated to you, we will offer a pitch of the same or higher specification. If we cannot offer an alternative pitch we will refund your total holiday cost, but you will have no additional claim against us. If you wish to extend your stay beyond the booked dates, there is no guarantee that the same pitch will be available. Whilst every effort is made to ensure that all advertised facilities are available, it may be sometimes necessary to close or limit a facility for safety or improvement reasons.

6. You must pitch as directed by the ground staff, not encroach upon any other pitches and consider fire risk limitation, safety and access. If you pitch outside the boundaries of your pitch or your unit is judged to pose a risk to the safety and comfort of others you will be asked to move.

7. The speed limit is 10mph and 5mph on the grass - Please drive SLOWLY. This includes bicycles and any other wheeled conveyances. Drivers must hold a licence and have tax and MOT as appropriate. No recreational vehicles such as motorised scooters or quad bikes are allowed.

8. You must ensure children in your party are properly supervised at all times, in all areas of the site, including the climbing centre, low ropes course and all amenities and when cycling around the park.

10. If you bring a dog, this remains your responsibility at all times and not left unattended. Dogs are not allowed in the climbing centre, café, yurt or bar rooms, You must clean up after your dog, otherwise you will asked to leave immediately. You must also keep your dog under control at all times. Please respect that some people and animals are not as keen on dogs as you are.

12. The use of generators is not permitted on site. Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into trees.

13. An evening curfew is in place for the respect of all guests and residents on site. We ask that all music and loud activities are ceased by 11pm and that guests with children respect that those without or with younger children by keeping them under control. If a warden is required to intervene, you will be given a single verbal warning before being asked to leave the site immediately without a refund.

14. Any verbal and/or physical abuse to staff or guests will result in immediate expulsion from the site. Belongings and vehicles can be collected at a later date, through prior arrangement with the management and landlord.

15. If there is a problem or dissatisfaction with any matters under our control, please notify us immediately, so we may have the opportunity to rectify issues. We cannot accept liability in relation to any claim of whatever nature if you fail to notify us within seven days from the end of your stay with us.

Wild Rock Ltd T/A Far Peak conditions of use

Risks - “The British Mountaineering Council and Wild Rock Ltd recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”

Although the climbing centre is an artificial environment the risks involved are no less serious than when climbing outside on a crag or mountain. There is an additional risk that bolt-on holds can spin or break.

The soft flooring under the bouldering walls are designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall. THE SOFT FLOORING DOES NOT MAKE THE CLIMBING ANY SAFER. Broken and sprained limbs are common on this type of climbing wall despite the soft landing. Uncontrolled falls are likely to result in injuries to yourself or others.

Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.

Our Duty of Care - The rules of the climbing centre set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we as operators, owe to you the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.

Your Duty of Care - You also have a duty of care to act responsibly towards the other users of the centre. Statements of ‘Good Practice’ are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.

Unsupervised Climbing - Before you climb without supervision the centre expects you to be competent in the use of a safety harness, a suitable knot to attach a rope to the harness and a belay device to secure a falling climber or lower a climber from the wall using a rope.

You are required to register to accept that you know how to use the equipment, that you are prepared to abide by the Rules below and that you understand the risks involved in your participation. Wild Rock will check your competency at initial registration.

Anyone who has not registered is classed as a novice and must not climb without supervision. Unsupervised climbing is just that! Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will only be provided where it has been booked and paid for in advance. If you are not confident in the use of any climbing equipment or technique then do not attempt to use it without the supervision of someone who is competent to do so.

Supervised Climbing - An adult who has registered at the centre and demonstrated suitable competency may be able to supervise up to two novice climbers as long as they are prepared to take full responsibility for the safety of those people. Groups of three or more novices must only be supervised by an instructor holding the relevant Mountain Leader Training Board qualification, insurance and first aid, this individual will have to book in and be pre-approved by the Centre Manager.

Children – All children within the centre must be supervised by an adult, unless they have been assessed by the management and registered for unsupervised climbing.  Wild Rock has a separate child protection policy that is available for viewing when requested.  No under 5yrs allowed on the main bouldering wall unless at special designated times when over 3’s may be acceptable, or with a competent climber to directly supervise. Special sessions are also run for under 5’s.  

Association of British Climbing Walls standard rules

General Safety

• Report to reception on each visit before you climb.

• You must exercise care, common sense and self-preservation at all times.

• Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately.

• Be aware of the other climbers around you and how your actions will affect them 

• Do not distract people while they are climbing or belaying.

• Stand well back from the climbing walls and behind the yellow & black lines unless you are belaying or spotting a climber. Never stand directly under someone who is climbing.

When Belaying

• Always use a belay device attached to your safety harness with a locking karabiner.

‘Traditional’, or ‘body’ belaying is not acceptable.

• The attachment points on belay bags are provided to give support to people belaying a climber who is much heavier than they are. Direct belays from these attachment points are not acceptable.

• Always pay attention to what the climber is doing.

• Always stand as close to the climbing wall as is practical unless you are using one of the attachment points on the floor. Sitting or lying down is not acceptable.

Top Roping

• Many of the climbs in the centre have top ropes already in place. Do not take them down to use on other routes.

• Do not use your own ‘quick draws’ to lead the top rope walls.

Leading

• When using the lead walls you must supply your own appropriately rated dynamic rope.

Do not use the centre’s top ropes for lead climbing.

• Running belay attachments (runners) are already provided at intervals on the lead walls so you do not need your own ‘quick draws’. You must clip all the runners on the route you are climbing. At the top, clip into the locking karabiner or both top karabiners.

Bouldering

• Always climb within your capabilities and descend by down climbing.

• Never climb directly above or below another climber, always remove your harness when bouldering.

When Climbing

• The tall walls are designed to be climbed using a rope for protection. Solo climbing is not acceptable on these walls. Always use a rope to protect yourself on these climbs.

• Always use a safety harness to attach yourself to the rope.

• Always tie the rope directly into the harness using a suitable climbing knot. Clipping in with a karabiner is not acceptable.

Far Peak Climbing standard rules

• No smoking or alcohol on the premises. No admittance to those deemed to be under the influence of drugs or alcohol.

• No food or drink on the climbing fl oor areas unless in sealed container.

• Rucksacks/gear only within the cafe areas or in the lockers provided.

• No access into the interior wall areas cordoned off areas or private/staff only/

no admittance areas.

• No running in the centre, no throwing of chalk and any marking of any walls or flooring.

• No climbing over the top of any of the climbing walls or above any top anchor points.

• Immediately inform a staff member of any spinning holds you become aware of. Duty Managers periodically check for spinners but they can be dealt with sooner if you tell a staff member. 

• Staff are here for your safety and have a duty of care to make comment on bad belaying/unsafe practices. Anyone who does not adhere to up to date safe practices even after comment will have their registration revoked and will be recommended to attend a Refresher course. We reserve the right to refuse entry to customers for reasons of safety or inappropriate behaviour.

• Do not block fire exits or isles.

• If you require assistance, please ask a Wild Rock staff member; please be aware that if that staff member is in charge of a group you may have to wait for assistance until their clients are safely at ground level.

• Only Wild Rock Staff may instruct at Far Peak, any other persons performing

paid instruction will be asked to leave the centre unless specifically cleared with centre management.

• Those persons who have been signed in as novices may climb and belay under the supervision of the registered user who signed them in. Registered users who are cleared to supervise are limited to a maximum of 2 novices. Supervising users must NOT climb whilst supervising. Supervision means not leaving the ground and ensuring your charges safety. Wild Rock recommends that novices do not use the main bouldering wall as injury to inexperienced climbers is likely in this area. Use of the main bouldering wall is permitted with supervision.

• Always be aware of climbers above who may fall at any time, this includes roped areas.

• If on a low level traverse of the roped climbs, feet must remain in the 1st panel or maximum 1 metre above the ground, do not traverse beneath other climbers.

• No soloing of any roped/lead routes under any circumstances.

• Do not lead any climbs where a rope is already in place.

• When top-roping a previously led climb, a second must climb on the side of the rope running through the quickdraws, unclipping as they climb. This will avoid any risk of a pendulum fall; if a second person then wishes to top rope the route they can only do so if those quickdraws have been re-clipped.

• No back-clipping or ‘Z’ clipping.

• Use correct belaying technique as per manufacturers recommended methods according to your chosen belay device. Always be attentive.

• Wild Rock recommend that you descend from the bouldering wall by down climbing as jumping or an uncontrolled fall can result in serious injury.

• If aged 17 years or under. NO SIGNED PARENTAL CONSENT FORM = NO CLIMBING. THIS IS ABSOLUTELY WITHOUT EXCEPTION; ANY QUERIES IMMEDIATELY REFER TO C ENTRE MANAGEMENT.

Children under 14 must wear a helmet for any climbing activities unless directly supervised by a competent climber.  Only those under 16 who have been given consent from a Wild Rock Instructor and signed consent from a parent or guardian may climb without a helmet.

• If a member of Wild Rock Staff approaches you to amend a best practice issue or shows you a skill, this skill applies only to the situation at the time of teaching, it may not apply to other climbing situations either indoor or outdoor and you should seek professional instruction for all your future climbing situations, courses can be requested through Wild Rock.

• No unauthorised photography.

• The Low Ropes course is an extension of the climbing centre and therefore is classed as a climbing activity – the same standard rules apply as bouldering.

• Wild Rock accepts no responsibility of liability for any loss or damage to any persons property in relation to the usage of Wild Rock and the surrounding parking areas.

• Personal property being used at or left at Far Peak is entirely at customers’ own risk.

• Usage of automatic belay stations is subject to the terms and conditions stated at the unit’s location. Usage is for over 8 year old members, junior competent members and persons under Wild Rock instruction.  Age 3+ are permitted to use the auto belay under direct supervision of a competent climber.   All usage is subject to permitted users reading usage instructions prior to each use and signing the confirmation sheet at reception.

• When participating in a competition hosted by Wild Rock, all competitors and

spectators will be required to abide by all rules and restrictions specific to that day, in addition to all Terms and Conditions as above.

CANCELLATION POLICY :

If OVER 24 hours notice given prior to collection, you may change booking to any other day subject to availability or ask for a full refund. Any cancellation requested WITHIN 24 hours of collection will be subject to a 20% surcharge on top of the deposit. 

DELIVERY AGREEMENT:

We (the Hirer) will endevour to deliver within a 10 mile radius from GL54 3AP.  We can deliver up to 6 units (bikes, tag-a-longs and trailers) per run. If you require our tandem or E-bikes, a maximum of 4 units can be delivered per run ( as they are slightly larger to transport).

Delivery MUST be organised more than 48 hours in advance of the hire. If you specify your delivery details when hiring the units online, we will add the delivery price to your order when we deliver the bikes.

Your deliver address MUST have a 'safe place' to drop the bikes off. This can anywhere the delivery driver can access away from public view AND with something to lock the units to.

If our delivery driver cannot access a 'safe place', the bikes will be taken back to Far Peak where you may still collect them or ride them from here. 

Your delivery fee and deposit are NON-REFUNDABLE within 48 hours of the hire period.

The bikes will (most likely) be dropped and collected at a time convenient to our delivery driver. This MAY NOT be on the day of the hire start and finish, and could be up to 48 hours before and after your booking. Please do not use the units outside of your allotted hire period. You will be charged for your hire and delivery, before the bikes are delivered to the 'safe place'.

GENERAL TERMS AND CONDITIONS INDIVIDUALS AND PRIVATE GROUPS 

1. Proof of identification/order reference must be provided upon collection of your equipment. 

2. A damage deposit may be required for group bookings over 1 units and will take the form of an pre-authorisation debit/credit card transation, through our on-site terminal or online payment gateway, which will be surrendered upon return of the equipment in a satisfactory condition. 

3. As the client, you must agree responsibility for all equipment relating to this hire agreement, which will be listed on your online web order or pre-printed hire form, available when you collect your bikes. You confirm that you will be responsible for the payment of any damage (including third party) caused as a consequence of any dangerous cycling, loss of control, negligence or loss of equipment if the cycles are not locked to a fixed object through the frame and front wheel. Proof of lock breakage is required for any insurance claim. 

4.  You confirm you are ALL competent cyclists and recognise you will be riding cycles which you may not be familiar with and as such we will exercise additional care and attention. ‘The Hirer’ lends cycles on the understanding that EVERY rider can use gears properly, adjust the saddle height and at least one person knows how to FIX A PUNCTURE or replace a tube. 

5. I understand that refunds are only given PER BIKE (not group) and only if ‘The Hirer’ could not restore the journey or allow extra time to complete the ride. Refunds CANNOT BE GIVEN for punctured tyres or damage caused as a result of incorrect use. You accept responsibility for bike damage caused by incorrect use of equipment and that the nature of off-road cycling makes these dangers possible. 

6. You must acknowledge the recommendation of ‘The Hirer’ to strongly recommend the use of safety helmets. By choosing not to, you and everyone else in your group assume full responsibility for any accident, injury or death which should occur as a result of taking this decision. 

7. All young persons (aged 17 or younger) MUST wear a cycle helmet as a condition of hire, and will only be issued with equipment when accompanied by a parent or guardian.

8. Safe cycling is dependent on your alertness and good judgement. Please cycle sensibly, with respect for others and the natural habitat. Cyclists are expected to follow the Highway Code and Cotswolds Cycling Code. 

9. I confirm that I will be responsible for the payment of any surcharge levied as a result of the cycles being returned later than the agreed time stated, or in an excessively dirty state, requiring remedial work beyond ‘The Hirer’s normal post-hire maintenance. 

10. Cycling can be dangerous and has risks involved. By signing a hire agreement you and everyone else in your group declare to be in good health and are not suffering from any medical condition or disability which is likely to adversely affect normal control of the bicycle. You and everyone else in your group also agree to: 

a) Not undertake any manoeuvres which are beyond your level of skill or beyond the design purposes of the equipment provided by ‘The Hirer’. 

b) Not ride on pavements or footpaths and keep to the Official Cycle Byways. A £500 fine may be levied against you by officers of the Forestry Commission for damage caused to land or livestock off of the permitted cycle network. Please note the whole of the Cotswolds has AONB status. 

c) Not cycle after dark as unless your bicycles are fitted with lights, bells reflectors. 

11. I understand that in the event of a mechanical failure other than punctures and damnage through misuse, ‘The Hirer’ will offer a breakdown service for the cycle but not the individual (due to insurance constraints). The emergency number is 01285700370. 

12. I fully indemnify ‘The Hirer’ against claims of injury to myself or any third party unless it can be proven that ‘The Hirer’ did not fulfil reasonable maintenance procedures for the equipment being used. 

13. Delivery of Bikes:

 NAME and ADDRESS of your delivery in the Additional Information box as instructed - so we know the safe location to deliver the bikes too. If not, you must:

- email [email protected] immediately with your location and safe place instructions

A combination lock will secure the bikes and you will be instructed separately of the code. Once the hire period is over, please return the bikes the safe location and lock then up as found for collection. PLEASE NOTE: If our delivery driver is not happy the location is safe for the bikes, they will return the bikes to Far Peak for collection. A delivery charge will be added to you bill, depending on our rental conditions through our website. 

14. I understand that bikes not returned to the place of hire (Far Peak GL54 3AP or the Delivery Address) which require collection will be charged for collection by our delivery team.  A £50 charge for collection within 10 mile radius of GL543AP or £100 charge for collection over 10 mile radius from GL543AP.  I also agree that I will be charged for an additional hire period up to a maximum of 72 hours allowing for our delivery team to arrange collection.  Failure to specify the collection address or security of the bikes in the collection address, will be regarded as theft and reported the police.

15. This Agreement is covered by English Law. In the event that any part of the Agreement is for any reason unenforceable the remainder shall remain in full force and effect. 

‘The Hirer’ is Wild Rock Ltd. Company Number 6781459 

CORPORATE HIRE CONDITIONS 

1. As the client, I understand that you are responsible for all bikes relating to hire agreement or online web order. 

2. All delegates are competent cyclists. Despite this you recognise that they will be riding cycles with which they may not be fully familiar and as such we will inform the delegates to exercise additional care and caution. I understand that Wild Rock Ltd lends bikes on the understanding that every rider can gears properly and is proficient enough to cycle on public roads. 

3. You recognise that cycling can be dangerous and acknowledge the risks involved to our delegates. 

4. I acknowledge the recommendation of the Wild Rock Ltd to use the helmets provided 

5. Delegates will not undertake any manoeuvre which is beyond their level of skill 

6. Each delegate is in good health and their eyesight is up to the standard required for a road driving test. They are not suffering from any medical conditions or disability which is likely to adversely affect their normal control of the bicycle. 

7. You confirm repsonsibility for the payment of any surcharge levied as a result of the cycles being returned later than the agreed time or in an excessively dirty state. 

8. Confirm that you will be responsible for the payment of any damage (including third party) caused as a consequence of my dangerous cycling, loss of control or negligence, or theft of bike if it wasn’t locked securely to fixed object. 

9. I fully indemnify Wild Rock Ltd against claims of injury to the delegates or any third party unless it can be proven that Wild Rock Ltd did not fulfil reasonable maintenance procedures for the equipment being used. Wild Rock Ltd is fully insured for Public Liability up to £5,000,000 but this does not cover equipment being used for competitive purposes. We recommend each delegate takes out Personal Accident Insurance if they are not a competent cyclist. Cycling can be a dangerous activity, especially if being ridden competitively. 

10. This Agreement is covered by English Law. In the event that any part of this Agreement is for any reason unenforceable the remainder shall remain in full force and effect.